MM Intelligence
AI Chat & Agent Systems

AI That Answers Everything

Instant answers for your customers. On WhatsApp, web, Slack, Teams. Handles 40% of support questions automatically in any language.

6-10 weeks delivery

AI Customer Support

Instant answers to billing questions

Why It Works

Three Things You Get

Knows Your Business

Upload docs, FAQs, policies. AI knows them in 24 hours.

Works Everywhere

One AI. WhatsApp, web, Slack, Teams, Instagram.

Gets Smarter Daily

Every conversation teaches it. Accuracy improves over time.

Built for Your Business

Proven solutions. Pick yours

Customer Support

Answers common questions instantly. 24/7. Cuts support tickets by 40%. Hands off complex issues to your team.

40%+ ticket deflection

Employee Self-Service

Answers HR, IT, and benefits questions. No more searching SharePoint or Slack. New hires onboard 50% faster.

50%+ faster onboarding

Sales & Leads

Qualifies leads while they browse. Asks the right questions. Scores them. Sends hot leads to sales. 3x conversion.

3x more qualified leads

Healthcare & Education

HIPAA-compliant patient support, educational tutoring, and institutional knowledge access for students and staff

HIPAA/FERPA compliant

RFP Automation

Automatically draft responses to RFPs, proposals, and questionnaires using your past submissions and templates

70% faster proposals

How It Works

Our proven 5-step process from discovery to deployment

1

Discovery & Requirements

Week 1

We analyze your use case, data sources, integration needs, and success metrics. Define conversation flows and edge cases.

2

Architecture & Design

Week 2

Design RAG pipeline, select optimal AI models, design UX/UI for chatbot interface, and plan integrations.

3

Development & Training

Weeks 3-6

Build RAG system, train on your knowledge base, develop conversation logic, and integrate with your channels.

4

Testing & Deployment

Weeks 7-8

Internal QA testing, pilot with select users, iterate based on feedback, and launch to production.

5

Optimization & Support

Weeks 9-10

Monitor performance, tune responses, optimize for edge cases, and handoff with 1-2 months of included support.

Total Timeline: 6-10 weeks

First user-visible value in ≤14 days. Includes 1-2 months of post-launch support.

Frequently Asked Questions

How accurate are AI chatbots?+

With RAG (Retrieval-Augmented Generation), our chatbots achieve 85-95% accuracy by grounding responses in your actual documents and data. We also implement confidence thresholds to escalate uncertain queries to human agents.

Can it integrate with our existing CRM/helpdesk?+

Yes! We specialize in integrations with Salesforce, HubSpot, Zendesk, ServiceNow, Jira, and custom APIs. The chatbot can read data, create tickets, and update records automatically.

What happens when the chatbot doesn't know the answer?+

We configure smart handoff rules. If the AI can't answer with high confidence, it seamlessly transfers the conversation to a human agent with full context. You control the escalation criteria.

How do you handle multilingual conversations?+

We use state-of-the-art multilingual LLMs that can understand and respond in English, Arabic, Hindi, Malayalam, and 50+ other languages. Language detection is automatic.

Is our data secure?+

Absolutely. We can deploy on your AWS/Azure infrastructure for full data control. All data in transit is encrypted (TLS 1.3), and we sign NDAs and BAAs as needed. We never train public models on your data.

What's the typical ROI timeline?+

Most clients see measurable ROI by month 2. Typical outcomes: 30-50% reduction in manual support hours, 40%+ deflection of repeat questions, and 24/7 availability without additional staffing.

Ready to Deploy Your AI Chatbot?

Let's discuss your use case and build a custom solution that actually works.