Privacy Policy

1. Introduction

Welcome to MM Intelligence, LLC ("we", "our", or "us"), a company registered in Alabama, USA, with operations in Bahrain. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mmintelligence.ai, use our services, or interact with our AI chatbot and voice assistants.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and job role
• Messages and inquiries you submit through our contact forms
• Conversations with our AI chatbot and voice assistant
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device information (browser type, operating system, device type)
• Usage data (pages visited, time spent, clicks, scroll depth)
• IP address and approximate geographic location
• Referral source (how you found our website)
• Cookies and similar tracking technologies (see Section 6)

2.3 AI Interaction Data

When you interact with our AI chatbot or voice assistant, we collect:

• Your questions, messages, and voice inputs
• Conversation history and context
• Feedback on AI responses
• Interaction timestamps and session duration

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide quotes, and deliver our AI solutions and development services
• Communication: To send you updates, newsletters, marketing materials, and important service announcements (you can opt-out anytime)
• AI Improvement: To train and improve our AI chatbot and voice assistant performance and accuracy
• Analytics: To understand how visitors use our website and optimize user experience
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Groq: AI chatbot infrastructure (conversation processing)
• Vapi: Voice AI services (voice call processing)
• Resend: Email delivery service
• Slack: Internal lead notification system
• n8n: Workflow automation platform
• Google Analytics: Website analytics and performance tracking
• Vercel: Website hosting and infrastructure

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you via email or prominent notice on our website before your information is transferred.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form submissions: Retained for up to 3 years
• Chatbot conversations: Retained for up to 1 year for training purposes
• Analytics data: Aggregated and anonymized after 26 months (GA4 default)
• Email communications: Retained until you unsubscribe or request deletion

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website (analytics)
• Improve website performance and functionality
• Deliver relevant content and marketing

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. For more information, visit allaboutcookies.org.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at info@mmintelligence.ai. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Secure cloud infrastructure (Vercel, AWS)
• Access controls and authentication
• Regular security audits and monitoring
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. International Data Transfers

MM Intelligence, LLC operates from the United States (Alabama) and the Middle East (Bahrain). Your information may be transferred to and processed in servers located in the United States and Middle East regions. These locations may have data protection laws that differ from your country of residence.

By using our services, you consent to the transfer of your information to these jurisdictions. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and security measures that comply with applicable data protection regulations.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of the revised Privacy Policy constitutes acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: