Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Client", "you", or "your") and MM Intelligence, LLC ("MM Intelligence", "we", "our", or "us"), a limited liability company registered in Alabama, USA, with operations in Bahrain.

By accessing our website at mmintelligence.ai, engaging our services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access our website or use our services.

2. Services Description

MM Intelligence provides artificial intelligence solutions and software development services, including but not limited to:

• AI Chatbot Systems: Custom conversational AI, RAG (Retrieval-Augmented Generation) platforms, and intelligent agent systems
• Voice AI Solutions: Voice assistants, call automation, speech-to-text transcription, and voice-enabled interfaces
• AI Automation & Insights: Workflow automation, data analysis, predictive analytics, and intelligent process optimization
• Web & Mobile Development: Custom web applications, mobile apps, and user interfaces integrated with AI capabilities
• Consultation Services: AI strategy, technical architecture design, and implementation guidance

Services are provided on a project basis, retainer arrangement, or as otherwise specified in individual service agreements or statements of work ("SOW").

3. Service Agreements and Scope

3.1 Engagement Process

All service engagements begin with a consultation to define project requirements, scope, timeline, and pricing. Upon mutual agreement, we will provide a written proposal, SOW, or service agreement detailing:

• Project deliverables and specifications
• Timeline and milestones
• Pricing and payment terms
• Responsibilities of both parties
• Acceptance criteria

3.2 Changes to Scope

Any changes to the agreed scope of work must be documented in writing via a change order. Additional work outside the original scope may result in additional fees and timeline adjustments, which will be communicated and agreed upon before proceeding.

3.3 Client Responsibilities

Clients are responsible for:

• Providing timely feedback, approvals, and required materials
• Ensuring access to necessary systems, data, and resources
• Designating authorized representatives for decision-making
• Complying with applicable laws and regulations in their use of our services

4. Pricing and Payment

4.1 Fees

Service fees are specified in individual proposals or service agreements. Pricing is based on project complexity, scope, timeline, and resource requirements. All fees are quoted in US Dollars (USD) unless otherwise specified.

4.2 Payment Terms

Unless otherwise agreed in writing:

• Project-Based Services: 50% deposit required upon signing, with remaining balance due upon project completion or as specified in milestone-based payment schedules
• Retainer Services: Payment due monthly in advance
• Consulting Services: Billed hourly or on a fixed-fee basis, invoiced monthly or as agreed

Invoices are due within 30 days of issuance (NET 30) unless otherwise specified.

4.3 Late Payments

Late payments may be subject to a service charge of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for accounts with overdue balances exceeding 15 days.

4.4 Expenses

Unless included in the agreed pricing, third-party costs (e.g., cloud hosting, API usage, software licenses) will be billed separately or reimbursed upon presentation of receipts.

5. Intellectual Property Rights

5.1 MM Intelligence IP

MM Intelligence retains all rights, title, and interest in and to:

• Pre-existing intellectual property, code libraries, frameworks, and tools
• General methodologies, processes, and know-how
• Proprietary AI models, algorithms, and training data
• Any improvements or derivative works of the above

5.2 Client License

Upon full payment of all fees, MM Intelligence grants the Client a non-exclusive, perpetual, worldwide license to use the custom deliverables created specifically for the Client under the applicable service agreement. This license includes the right to use, modify, and integrate the deliverables into the Client's business operations.

The Client may not resell, redistribute, or sublicense the deliverables as standalone products without express written permission from MM Intelligence.

5.3 Client-Provided Materials

The Client retains ownership of all materials, data, content, and intellectual property provided to MM Intelligence ("Client Materials"). The Client grants MM Intelligence a limited license to use Client Materials solely for the purpose of providing the agreed services.

5.4 Portfolio and Marketing

MM Intelligence may use completed projects for portfolio, case study, and marketing purposes, subject to confidentiality obligations. Specific client names, logos, or confidential details will only be used with prior written consent.

6. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the engagement ("Confidential Information"). This obligation includes:

• Not disclosing Confidential Information to third parties without prior written consent
• Using Confidential Information solely for the purposes of the service engagement
• Implementing reasonable security measures to protect Confidential Information
• Returning or destroying Confidential Information upon request or termination of services

This obligation does not apply to information that: (a) is or becomes publicly available through no breach of this agreement, (b) was rightfully in the receiving party's possession prior to disclosure, (c) is independently developed, or (d) must be disclosed pursuant to legal requirements.

Confidentiality obligations survive for 3 years after the termination of the service agreement.

7. Warranties and Disclaimers

7.1 Service Warranty

MM Intelligence warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. For a period of 30 days following delivery (the "Warranty Period"), we will correct any defects or errors in deliverables that do not conform to the agreed specifications at no additional charge.

7.2 AI Systems Disclaimer

IMPORTANT: Artificial intelligence and machine learning systems are inherently probabilistic and may produce unexpected, inaccurate, or unintended results. While we strive to deliver high-quality AI solutions, we cannot guarantee:

• 100% accuracy of AI-generated outputs or predictions
• Elimination of bias in AI models
• Continuous availability of third-party AI services (e.g., OpenAI, Anthropic, Groq)
• Specific performance metrics unless explicitly guaranteed in writing

Clients are responsible for validating AI outputs and implementing appropriate human oversight for critical decisions.

7.3 No Other Warranties

EXCEPT AS EXPRESSLY STATED IN SECTION 7.1, ALL SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. MM INTELLIGENCE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

8. Limitation of Liability

8.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MM INTELLIGENCE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO ANY SERVICE AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO MM INTELLIGENCE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $10,000 USD, WHICHEVER IS GREATER.

8.2 Consequential Damages Exclusion

IN NO EVENT SHALL MM INTELLIGENCE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.3 Exceptions

The limitations in this section do not apply to: (a) liability arising from gross negligence or willful misconduct, (b) death or personal injury caused by our negligence, (c) fraud or fraudulent misrepresentation, or (d) any liability that cannot be excluded by applicable law.

9. Indemnification

The Client agrees to indemnify, defend, and hold harmless MM Intelligence, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Client's use of services or deliverables in violation of these Terms or applicable law
• Client Materials provided to MM Intelligence that infringe third-party intellectual property rights
• Client's breach of confidentiality obligations
• Negligent or unlawful acts by the Client or its employees, agents, or representatives

10. Term, Termination, and Refunds

10.1 Term

Service agreements remain in effect until completion of deliverables (for project-based services) or as specified in retainer agreements. These Terms remain in effect for as long as you use our website or services.

10.2 Termination for Convenience

Either party may terminate a service agreement for convenience with 30 days' written notice. Upon termination:

• Client remains responsible for payment of all work completed through the termination date
• MM Intelligence will deliver all completed work-in-progress
• Deposits paid are non-refundable but will be credited toward completed work

10.3 Termination for Cause

Either party may terminate immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure within 15 days of notice, (b) becomes insolvent or subject to bankruptcy proceedings, or (c) engages in fraudulent or illegal activity.

10.4 Refund Policy

Deposits and advance payments are non-refundable except in cases where MM Intelligence fails to deliver agreed services due to our default. Refund requests must be submitted in writing within 30 days of the issue arising and will be evaluated on a case-by-case basis.

10.5 Effect of Termination

Upon termination, all licenses granted to Client become effective only upon full payment of outstanding fees. Sections 5 (IP Rights), 6 (Confidentiality), 7 (Disclaimers), 8 (Limitation of Liability), 9 (Indemnification), and 12 (Governing Law) survive termination.

11. Third-Party Services and APIs

Our services may integrate with or rely on third-party platforms, APIs, and services (e.g., OpenAI, Anthropic, Groq, Vapi, cloud hosting providers). We are not responsible for:

• Availability, performance, or reliability of third-party services
• Changes to third-party pricing, terms, or functionality
• Data handling practices of third-party providers (see their privacy policies)
• Service interruptions caused by third-party outages or changes

Clients are responsible for reviewing and accepting the terms of service and privacy policies of any third-party services integrated into their solutions.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and any service agreements are governed by and construed in accordance with the laws of the State of Alabama, United States, without regard to its conflict of law principles.

12.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Alabama, USA. Both parties consent to the personal jurisdiction and venue of these courts.

12.3 Informal Dispute Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve disputes informally by contacting info@mmintelligence.ai and negotiating in good faith for at least 30 days.

12.4 Arbitration (Optional)

By mutual written agreement, disputes may be resolved through binding arbitration under the rules of the American Arbitration Association (AAA). The arbitration shall take place in Alabama, USA, or remotely via videoconference.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any executed service agreements, SOWs, and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements, representations, or understandings, whether written or oral.

13.2 Amendments

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance. For active service agreements, material changes will be communicated via email 30 days in advance.

13.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

13.4 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Failure to enforce any right or provision shall not constitute a waiver of such right or provision.

13.5 Assignment

Clients may not assign or transfer these Terms or any service agreement without our prior written consent. MM Intelligence may assign these Terms in connection with a merger, acquisition, or sale of assets with notice to the Client.

13.6 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or failures of third-party services.

13.7 Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.

13.8 Notices

All notices under these Terms must be in writing and delivered via email to info@mmintelligence.ai or the email address provided by the Client. Notices are deemed received when sent.

14. Contact Information

For questions about these Terms of Service or our services, please contact us: