MM Intelligence
Voice & Call AI

AI Voice Agents That Sound Human

Inbound & outbound call automation with real-time speech recognition. Handle appointments, support, and lead qualification 30% faster with AI.

6-10 weeks delivery

AI Voice Agent

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What's Included

Complete voice AI infrastructure for your business

Inbound & Outbound Calls

Handle both incoming customer calls and automated outbound campaigns

Real-Time Speech Recognition

Instant voice-to-text with natural conversation flow and context awareness

Call Recording & Transcription

Automatic recording, transcription, and searchable call archives

Phone System Integration

Works with Twilio, Vapi, and custom SIP systems

Multilingual TTS/STT

Speak and understand English, Arabic, Hindi, Malayalam, and more

Smart Call Routing

AI-powered routing to human agents when needed with full context

Use Cases

Voice AI for every customer touchpoint

Contact Center Assistants

24/7 AI agents handling tier-1 support, FAQs with seamless human handoff

60% tier-1 automation

Appointment Scheduling

Automated booking and reminder calls that sync with your calendar systems

80% booking automation

Lead Qualification

Outbound calls to qualify leads, gather requirements, and route hot prospects to sales

3x qualified leads

After-Sales Support

Follow-up calls for satisfaction surveys, troubleshooting, and renewal reminders

90% CSAT maintained

Voice-Enabled Knowledge

Customers call to get instant answers from your knowledge base via natural conversation

40%+ deflection rate

How It Works

From call flow design to production deployment

1

Use Case Definition

Week 1

Map call flows, define intents, identify escalation scenarios, and design conversation scripts.

2

Voice Design & Testing

Week 2

Select voice models, design prompts, configure TTS/STT, and test speech accuracy.

3

Development & Integration

Weeks 3-6

Build voice agent logic, integrate with phone systems and CRM, configure routing rules.

4

Pilot & Optimization

Weeks 7-8

Run pilot calls, analyze transcripts, tune for accuracy, optimize latency and interruption handling.

5

Launch & Monitoring

Weeks 9-10

Full deployment, real-time monitoring dashboards, continuous optimization based on call analytics.

Total Timeline: 6-10 weeks

Includes pilot testing, optimization, and 1-2 months of post-launch support.

Frequently Asked Questions

How natural do AI voice agents sound?+

Modern voice AI using platforms like Vapi and ElevenLabs sound remarkably human with proper intonation, emotion, and conversational flow. We fine-tune voices to match your brand and use case.

What happens if the AI doesn't understand?+

We implement smart fallback strategies: the AI asks clarifying questions, offers menu options, or seamlessly transfers to a human agent with full conversation context and transcript.

Can it handle interruptions and natural speech?+

Yes! Our voice agents use real-time speech processing with barge-in detection, allowing customers to interrupt naturally just like with human agents.

How do you ensure call quality and accuracy?+

We monitor call success rates, transcription accuracy, sentiment analysis, and customer satisfaction. Every call is logged and analyzed for continuous improvement.

What about compliance (PCI-DSS, call recording laws)?+

We design systems compliant with PCI-DSS for payment handling, TCPA for outbound calls, and state-specific call recording laws. We never store sensitive data in transcripts.

What's the typical ROI?+

Clients see 30% faster call handling, 60% automation of tier-1 calls, and significant cost savings on staffing. Most see ROI within 3-4 months.

Ready to Automate Your Calls?

Let's build a voice AI system that sounds human and works 24/7.